For Buyer
As a general rule, no refund will be provided until and unless such circumstances exist that the Website deems fit to refund the transaction money. A Buyer may submit a claim for a refund for a purchase made by emailing at support@crepay.in and providing a clear and specific reason for the refund request and the exact terms that have been violated. Whether a refund will be provided will be determined by the Website, in its sole discretion. Refund requests must be submitted within 10 days of the purchase or within any such duration, as indicated by the Sellers. In case a Buyer has a dispute with the Seller where he/she wants a refund for the amount paid to the Seller, Buyer should create a case using the link on the transaction mail within 10 days from the date of transaction/purchase or placing the Order. In case of failure to do so by the Buyer, he/she agrees that it absolves the Website from any responsibility to facilitate the resolution of such dispute. The Buyer agrees not to dispute/chargeback the transaction with his/her credit card issuing bank without informing or obtaining prior consent of the Website. 1% of amount will be deducted from your payment for cancellation.
For Seller
A transaction may be reversed or charged back to your account if it is disputed by the Buyer, reversed for any reason by the Network, deemed to be fraudulent, deemed to be in violation of this Agreement, or we have any reason to believe that the transaction was not completed in good faith. For any transaction that results in a chargeback, the Website may withhold the transaction amount from your account. If your account has any pending resolution of any charge backs, the Website has the discretion to delay your next payout(s). The Website reserves the right to withhold from your account the amount of one or more transactions, if it believes that there is a significantly increased risk of a chargeback occurring on these transactions. The Website may also charge you a fee for each refund, or chargeback, or dispute incurred. If your account is incurring a significantly high volume of charge backs according to the Website, the Website reserves the right to (a) suspend your account, (b) increase processing fees, (c) withhold payouts, (d) increase holding period for your funds to be paid out, (e) implement a rolling reserve. The Website reserves the right to charge a "Penalty fee" from the Users, including Buyers and Sellers, for abusing the platform, towards the charges incurred for the investigation, operational handling and legal consultation charges.
Based on customer request, the payment will be cancelled and refund will be initiated. It will reflect in their Card / Wallet within 5-7 working days from the date of customer request and also extra 1% will be deducted from the payment (including the priority charges) as refunding charge.
In case of any issues/invalid beneficiary bank account details, The transaction cannot be processed and refund will be initiated to the source account within 3 to 5 workings days from the date of transaction and also additional charge of 1% will be deducted from that payment amount (including the priority charges) as refunding charge.